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GoPay

How to manage your BCA Debit Card for Instant Top Up

If you already registered your BCA Debit Card on Gojek app, you can manage your BCA Debit Card like to adjust your daily limit to top up GoPay credit and also to delete your registered BCA Debit Card.

Here’s how to manage your BCA Debit Card on Gojek app:

  1. Choose More on GoPay menu
  2. Click Manage Debit Card

  1. Choose your registered BCA Debit Card to:
    1. Remove: Click Trash Bin logo on the right top of the screen then click Yes to confirm your request
    2. Adjust Daily Limit: Choose Adjust Daily Limit to set the daily limit
       

Please keep in mind that your daily limit is limited to Rp1.000.000 and also you won’t be able to add your Debit BCA Card again, once you have removed your BCA Debit Card from Gojek app.

You can contact Halo BCA through phone on 1500888 or via Twitter at @HaloBCA for further assistance.

How do I add another bank account in GoPay?

In GoPay 'Settings', you can register more than one bank account that you use to withdraw your GoPay balance. Here's how:

  1. Choose 'More' in GoPay menu
  2. Click 'Settings'
  3. Click 'Bank Account'
  4. Choose 'Add Another Bank'
  5. Enter the bank name, account name, and account number as written on your Bank Account Book, then click 'Save'

If you want to change your new bank account as the default account in GoPay, let’s follow  these steps: 

  1. Choose More in GoPay features
  2. Click 'Settings'
  3. Click 'Bank Account'
  4. Choose your bank account that you want to set as the default account
  5. Click 'Set as Default Account'

 

Can I delete my bank account that has been registered in GoPay?

Sure, you can delete your bank account in GoPay except your default bank account. Click here for further information about how to delete your bank account.

How do I delete bank account in GoPay?

Here's how to delete bank account in your GoPay:

  1. Choose 'More' in GoPay features

  1. Choose 'Settings'
     
  2. Choose 'Bank Account'

  1. Choose the bank account you want to delete, then select 'Delete Account'

  1. Your bank account will be deleted

For your information, you can’t delete your default bank account that has been registered in GoPay, but you can add another bank account or change your default bank account so you can use it instead. 

Pay with GoPay at online store

Now, you can make a purchase using GoPay at many online stores. You can see many online stores that accept GoPay as payment method here.

Before you pay with GoPay, please make sure your GoPay balance is sufficient and you have set GoPay PIN.

How do I pay with GoPay?

Follow these steps to use GoPay as your payment method: 

  1. Shop at an online store and choose GoPay as a payment method
  2. Your Gojek app will be open automatically
  3. If you’re making payment through a desktop screen, open your Gojek app, and scan QR code that appears on your payment detail
  4. See payment detail on your Gojek application and click ‘PAY’ in GoPay features
  5. Enter your GoPay PIN
    *Click here for further information about setting your GoPay PIN
  6. Your payment has been succeeded

Do I need to pay an extra fee for this transaction?

GoPay will not cost you any extra fees for this transaction. 

How much are the minimum and maximum transaction at the online store?

There is no minimum transaction if you use GoPay as a payment method, but your transaction limit depends on your current GoPay limit.
*Click here for further information about upgrading your GoPay account

I can’t make payment at online stores, what should I do?

If you can’t make payment at an online store, please make sure these two things:

  • You’ve entered the correct GoPay PIN
  • Your GoPay balance is sufficient

 

Gopay Special Promo

GoPay promo is everywhere! There are various kinds of promo that you can enjoy, from discount, direct cashback and also cashback voucher.

To check the available GoPay promo, check the steps below: 

  1. Click 'Promo' on GoPay features

  1. Now you will be available to see various GoPay promo
  2. Click the image to see the promo details

You also can check GoPay promo information on our Instagram account at @gopayindonesia. Or you can use GoNearby feature as well to see merchant with promos near you. (Click here to see how to use Nearby feature).

 

How do I know if I already received the cashback?

You will get a message when you receive the cashback in your 'Inbox' menu. Or you can see in your 'History' menu to check it.

  


Pay with GoPay at SPBU Pertamina

Experience a seamless transaction at SPBU Pertamina with GoPay! 

GoPay is available as your alternative payment method for refueling your car at some of SPBU Pertamina.

How do I use GoPay at SPBU Pertamina?

  1. Go to one of the listed SPBU Pertamina
  2. Inform the cashier your total amount and that you will be using GoPay
  3. Cashier will print a QR code for you
  4. Open your Gojek app and tap on ‘Scan QR’ to scan the QR code on the receipt from the INSIDE of your car
  5. Click “Pay” and enter your GoPay PIN. Please make sure the total amount and the merchant name are correct. And more importantly, make sure you still have enough GoPay balance.
  6. You’re done! Cashier will print out a payment receipt for you


Isn’t it dangerous to use a mobile phone at a gas station?

Don't worry! You will be safe as long as you scan the QR code from the INSIDE of your car and use your phone within 3 (three) meters from the gas filling machine.

 

I had an issue with the payment

Before you pay for your transaction, make sure you do the following:

  1. You have upgraded your Gojek apps to the latest version
  2. You have upgraded your GoPay account
  3. Have a stable internet connection
  4. You have allowed your phone camera to access Gojek app
  5. Scan your QR code correctly
  6. Set up a GoPay PIN. Go to this link for further information about how to set your PIN
  7. Had a sufficient GoPay balance

 

Here is the list of SPBU Pertamina which can receive GoPay as your payment method

spbu_eng.png

Perks of using GoPay

Here are the perks of using GoPay:

  • Pay on Gojek services and at GoPay Merchants will be easier if you use GoPay. Also you can get various promos that you can get right after you choose GoPay as your payment method.  For promo information click here
  • If you have upgraded your GoPay account, you can transfer GoPay balance to your friends and withdraw your GoPay balance into your bank account
  • Get a token which can later be exchanged with various vouchers at GoPoints.
  • Split your bill with friends with GoPay by using GoChat feature. For further information click here
  • You can see all your transaction with GoPay on History feature

How cool is that? Top up and use your GoPay now!

Simple ways to top up GoPay

Pay all your order through Gojek easier and cheaper using GoPay.

Don’t have enough GoPay balance? It's easy peasy. There are various ways to top up your GoPay balance, just choose what fits you best!

 

OK, tell me!

You can top your GoPay credit through these 5 (five) ways: 

  1. BCA OneKlik
  2. Bank transfer
    • ATM
    • Mobile Banking
    • SMS Banking
  3. Transfer via Driver
    • GoRide
    • GoFood
    • GoShop
    • GoCar
  4. Alfa Group
    • Alfamart
    • Alfamidi
    • Lawson
    • Dan+Dan
  5. Pegadaian

How's the steps?

First, choose 'Top Up' on the main menu. Now on the top up page you can do:

Instant Top Up using BCA OneKlik

  1. You can directly top up your GoPay credit in Gojek app using BCA OneKlik*.
    *Click here to see detail information to top up using BCA OneKlik

How to see GoPay Top Up full instructions

If you want to see how to top up GoPay balance from Bank Transfer, Transfer via Driver, Alfa Group, Pegadaian, check these easy steps below:

  1. Click ‘Instructions’ on Top Up Page
  2. Choose the way you want to top up your balance, and you'll see more information on how to tup up GoPay balance.

Here’s what you can do on 'Instructions' page:

  • Check the Administration fee and the minimum top up
  • Copy your Virtual Account Gojek to top up GoPay credit 

Will I get charged with a fee if I top up my GoPay credits?
You will be charged with a fee using some ways of GoPay top up. Please click here for more information.

Is there a limit to top up my GoPay credit?

Your limit to top up GoPay credit depends on your GoPay account. Click here to find out the GoPay limit.

Payment combination using GoPay and cash

Want to order something but your GoPay balance is only sufficient to pay for part of the total amount of your order? Just combine it with cash!

GoJek accepts combination of payment using GoPay and cash for these services: 

  1. GoFood
  2. GoShop

Beside these two services, you can only make payment by one method, which is GoPay or cash.

You can only pay with a combination of GoPay and cash when your GoPay balance is insufficient to pay your order.

 

For example:

You have Rp50.000 on your GoPay balance and you want to order GoFood worth of Rp120.000. There are several ways to pay your order:

  1. Top up your GoPay balance, so you can pay entirely with your GoPay
  2. Pay with the whole remaining balance of your GoPay and the rest with cash (Rp50.000 in GoPay + Rp70.000 in cash)
  3. Full payment with cash.

Why didn’t I receive my GoPay PIN verification code?

If you did not receive the code, please follow these steps:

  • Make sure that you are logging in with the phone number registered to your Gojek account
  • Make sure your phone has a signal to receive an SMS with verification code
  • Wait until the verification code is sent via SMS. We will send the SMS to the registered phone number
  • Click on ‘Resend Code’ if you still don't get the SMS
  • If your verification code is invalid, please make sure you entered the correct code that is sent to your phone number.

However, if you lose your registered phone number, please contact your service provider to get your phone number back. After that, you can log in to your Gojek account with your number.

Remember that verification code is very important and private so you should never share it with other people. Gojek Indonesia never requests the 4-digits verification code. So if any party ask for verification code on behalf of Gojek Indonesia, please do not share it.

How do I manage my bank account for Withdraw?

You can add another bank account in GoPay to withdraw your GoPay balance. If you never add your bank account for withdraw, you can see the information here


To add another bank account, follow the steps below:

  1. Choose More on GoPay menu
  2. Click Settings
  3. Click Bank Account
  4. Choose Add Another Bank
  5. Enter the bank name, account name, and account number as written on your Bank Account Book, then click Save


If you want to make your new bank account as the default account in GoPay, you can follow the steps below:

  1. Choose More on GoPay menu
  2. Click Settings
  3. Click Bank Account
  4. Choose your bank account that you want to set as the default account
  5. Click Set as default account


Can I delete my bank account in GoPay?

Sure, you can delete your bank account in GoPay except your default bank account. Here’s how to delete bank account in your GoPay:

  1. Choose More in main menu
  2. Choose Settings
  3. Choose Bank Account
  4. Choose the bank account you want to delete, then select Delete Account
  5. Your bank account will be deleted

What is Mission on Gojek app?

Mission is a new feature that allows you to join a mission and get cashback as a reward once you have completed all tasks from the mission.

Currently we’re releasing Mission to some of eligible users. You can use Mission if you see Mission icon on More section in GoPay features: 

If you see the Mission icon already, it means you can immediately start to join any missions available and get the reward. Follow these easy steps below to start a mission: 

  1. Choose ‘More’ on GoPay menu
  2. Click ‘Mission’
  3. Click ‘I AM IN’ if it’s your first time then choose the available missions

 

  1. Important thing that you should do is to see  Mission Details first, such as: Reward/Cashback Amount, Total Tasks, Time Left, and Terms & Conditions

 

  1. Do the first task to start the mission and complete all tasks to achieve the reward


What if I already join a mission and want to continue the task? 
On Mission page click ‘In Progress’ to see the remaining tasks on your current mission. You can also see the completed or expired mission on ‘Past’ page and check new available missions on ‘New’ page.

How do I solve any problems related to Mission feature?
For now if you’re facing problems such as: 

  • Mission disappears even it hasn’t exceeded the time limit
  • Can’t complete the remaining tasks
  • Mission hasn’t been completed after finishing all tasks
  • Haven’t received the cashback after completing mission

Please report this to us via email at cs@go-pay.co.id.

Why there is no Mission feature on my Gojek app?
Relax, we are currently working on making Mission feature available to more users.

I haven’t received my Gopay top up

Don’t worry. All of your transactions are recorded in our system. So, when this happens, please make sure the following:

  1. Check your transfer receipt and make sure you input the phone number registered to your Gojek account
  2. Make sure your transaction is recorded in History menu
  3. Close and re-open Gojek app

I’ve done all those things, but I still haven’t received my top up. What should I do?

If you’ve already done the steps above, but your balance is not yet added, don’t worry, please report this to us by attaching your Mutation Account through:

Is there a limit to my GoPay balance?

Below is the GoPay balance limit for upgraded and nonupgraded GoPay account:

  • GoPay balance limit for nonupgraded GoPay account is Rp2.000.000
  • GoPay balance limit for upgraded GoPay account is Rp10.000.000
  • The maximum accumulated GoPay balance that you can receive is Rp20.000.000 (in one month) for both upgraded and non-upgraded account

Your GoPay balance top up or receive transaction will fail if the amount of top up or receive causes your balance to exceed the specified limit. When these transactions fail, you will receive an SMS to the number registered in your Gojek account. Here are the SMS you will receive:

“Gagal menerima saldo. Batas saldo GoPay max 2jt. Lengkapi data kamu untuk meningkatkan batas saldo hingga 10jt di halaman GoPay pada aplikasi Gojek”

Or if the amount of your top up balance has reached the maximum limit, you will receive an SMS with the following information:

“Gagal menerima saldo. Batas maksimal pengisian saldo GoPay adalah 20jt. Mohon coba lagi di bulan berikutnya."

 

Find out how to upgrade your GoPay account here.

How to seek GoPay​ information in Gojek app

Do you find difficulties in seeking information related to GoPay, such as how to top up, how to transfer, or any other issues? It’s actually easy! You can see all of the information about GoPay through the Help page on GoPay app by following these steps:

  1. Click More in GoPay menu
  2. Choose Help



  3. Find the article related to the information that you’re looking for. Example: If you have an issue related to unreceived top up, choose the article with title: “I haven’t received my GoPay top up”
  4. You can also use the Search Bar to find the information that you need. Example: If you want to know about how to top up GoPay balance, on the Search Bar, just type sentences like “How to top” and then click the article that pops out.

To get the best of this feature, make sure you have verified your e-mail address that registered in your GoPay account.  If you haven’t verified your email, click on the following link to see how to verifiy your email: Pakai E-mail Utama, Solusi Gak Akan Lama

Somebody used my account

If you think someone else has used your account without your knowledge, please follow these steps:

  1. Do not log out from your app
  2. Report to cs@go-pay.co.id with these following data:
    • Detail of what happened to your Gojek account
    • Screenshot of GoPay transaction history
    • Latest GoPay balance before someone else used your account
    • Proof (or receipt) of GoPay top up transaction (if any)

We will process your report as soon as we can do to retrieve your account back.

To secure your GoPay, please create your GoPay PIN. This is how:

  1. Go to ‘More’ in GoPay tab on homepage
  2. Select ‘Set a GoPay PIN’

  1. Follow the next steps until you’re finish in creating PIN

 

What is GoPay PIN?

GoPay PIN is a new security feature that you can now enjoy to keep your GoPay. That is why you need to create PIN.

 

Important thing for you to know

To ensure the security of your account, Gojek has the latest feature that you can enjoy starting from version 2.24.1 (2.24.1.0). In this feature you don’t need to enter a password to log in to your account.

Here’s how to log in to your account easily:

  1. Enter your phone number or e-mail that is registered in Gojek
  2. You will receive 4-digits secret password that is sent via SMS
  3. Enter 4-digits secret password in the required column and click ‘Submit’
  4. You are successfully logged in to your account

The following are things you have to do in order to always keep your account confidential:

  1. Keep your secret password secured as it’s very important and private
  2. Do not give your secret password to others

PT Gojek Indonesia never request the 4-digits secret password. So if any party ask for secret password on behalf of PT Gojek Indonesia, please do not share it.



Why my GoPay​ account upgrade was rejected?

If your GoPay account upgrade was rejected, you will get a push notification from Gojek app explaining why your GoPay account upgrade was rejected or from Inbox page on Gojek app.

If you can’t find the information from the notification or Inbox page, you can check the reason why you were rejected in GoPay Account Upgrade page by following these steps below:

  1. Choose More on GoPay section
  2. Click ‘Unleash Superpowers From GoPay’ like the picture below
  3. Then click Upgrade Now to see reject reason that you can see within the red bar on top of the page

The following are some of the reasons why your GoPay Account Upgrade could be rejected:

The document you uploaded was considered damaged

Please make sure your ID information (Character, signature, and photo) is readable and verifiable. You can use other IDs between KTP/SIM/Passport if there’s any damage on ID you used to Upgrade GoPay Account.

Your selfie with ID is blurred

Please make sure your photo ID and selfie aren’t blurred before you try to upgrade your GoPay account again.

Selfie and ID Photos aren’t fully visible

Please make sure the ID you uploaded is fully visible and the selfie photos isn’t blocked by your ID.

Your uploaded photos are not in accordance with our terms

You can upgrade your GoPay account again by uploading the documents according with our terms such as:

  • ID submitted is KTP/SIM/PASSPORT
  • Holding the ID while taking selfie photo
  • Photo on your ID must be original not tampered

Another reasons as of why your Upgrade was rejected because:

  • Your ID or selfie with ID photos are covered with flash
  • Your ID and Selfie with ID photos are dark
  • You uploaded different ID document with the one you have chosen
  • Your ID and selfie with ID aren’t captured directly from your phone
  • Your selfie and ID photo is not the same person
  • You have exceeded the time limit of using the ID

Now you already know why your upgrade account was rejected, you can try to upgrade your GoPay account again by following the steps on this here.

What is GoPay PIN?

GoPay PIN is a new security feature that you can now enjoy to keep your GoPay transaction secure. You need to set up a 6-digit PIN code that you have to enter each time you make a transaction using GoPay.
When creating a GoPay PIN, make sure you enter a combination of numbers that is easy to remember, and please do not share it with other people.
GoPay PIN is needed for these following actions:

  • GoPay Transfer
  • GoPay Withdraw
  • GoPulsa payment transaction
  • GoBills payment transaction
  • Payment transaction at GoPay merchant
  • Changing phone number in My Account

How do I set my GoPay PIN?

We give you full security transaction while using GoPay. Please set your GoPay PIN by following these simple steps:

  1. Choose ‘More’ in GoPay menu
  2. Click ‘Set a GoPay PIN’, or you can click ‘Settings’ on GoPay menu

  1. Choose ‘Set PIN’
  2. Enter your 6 (six) digits PIN twice
  3. You will get a verification code sent to your phone number. Please enter the code
  4. Yay! You have set a GoPay PIN

What if I want to change my GoPay PIN?

If you want to change your GoPay PIN, you can follow these easy steps:

  1. Choose 'More' in GoPay features
  2. Choose 'Settings'
  3. Choose 'Change PIN'
  4. Enter your current 6 (six) digits PIN
  5. Enter your new 6 (six) digits PIN twice
  6. Your PIN has been successfully changed

What if I forgot my GoPay PIN?

You can reset it by clicking Forgot PIN in GoPay Settings or the page where you need to enter your PIN. For the next step, let’s see below:

  1. Enter your new PIN code twice
  2. You will get a verification code, enter the code to complete the PIN reset process. Sssh, don’t let anyone know your code!
  3. Done! Your PIN has been successfully updated

Also, please keep in mind that if you enter wrong PIN for 3 (three) times and change the PIN afterwards, you have to wait for an hour to start using GoPay transaction again. This is done to prevent any form of account abuse.


How to withdraw my GoPay credit to my bank account?

You can withdraw your GoPay balance to the registered bank account(s) using GoJek app. Before you use withdraw feature, please make sure things below:

  1. You have upgraded your GoPay account
  2. You have registered your bank account correctly

Here is how to register your bank account in GoPay correctly

  1. Choose More on GoPay menu
  2. Choose Withdraw 
  3. Choose your Bank Name
  4. Enter Bank Account Name (account holder name) as written on Passbook (you can only use alphabets, space, and dot in bank account name)
  5. Enter Bank Account Number as written on Passbook


Here’s the example of registering your bank account correctly:

If you have registered your bank account, you can follow these easy steps to withdraw your GoPay balance:

  1. Choose 'More’ in GoPay menu
  2. Choose ‘Withdraw
  3. Enter the amount you would like to withdraw in ‘Withdraw Amount’ field
  4. Choose bank account you want to transfer the money, then click ‘Withdraw
  5. Please make sure your transaction details then click ‘Confirm
  6. Enter your GoPay PIN
  7. Your withdraw will be processed

Notes:

  • Minimum withdraw GoPay balance: Rp10.000
  • Every withdraw transaction will be charged by Rp2.500
  • Any withdrawal request will be processed on the same day
  • You will get a notification or check 'Inbox' menu on GoJek app to see your transaction status (Successful or Failed)

I haven’t received my GoPay balance after 2 (two) business days, what should I do?

If you haven’t received your GoPay balance to your bank account after two business days, please report this to us by attaching your Mutation Account through: 

  • Help page on Gojek app
  • E-mail at cs@go-pay.co.id
  • Twitter (@gopayindonesia)
  • Facebook (gopayindonesia)
  • Instagram (@gopayindonesia)

Easy way to do QR scan

You can easily transfer your GoPay balance to your friend using scan QR with these following steps: 

  1. Open your Gojek app
  2. In the homepage, click 'Pay' in GoPay features
  3. Scanner will appear on your screen, and all you need to do is point the scanner to the QR code. Make sure the QR code is in good condition, if QR code is unclear or faded, you can ask the cashier to show QR code in the portal or merchant’s app
  4. After scanning the code, you will see the transferee name will appear and make sure it is correct. Next, input the amount of transfer, click 'Confirm' and 'Pay'
  5. Input your GoPay PIN.
    *Click here for more information about GoPay PIN
  6. Done

In order to do QR scan, make sure that you have set your phone in the following ways:

  1. Open 'Setting' in your phone
  2. Choose 'Applications'
  3. Select Gojek application, and click 'App Permission'
  4. Turn on your access for the camera

How do I transfer GoPay balance?

Before you do a transfer, make sure you've already upgraded your GoPay account (See article "Easy way to upgrade your GoPay account"). You can do transfer to your friend's account as a new feature from GoPay without any additional charges. 

There are 3 (three) ways you can transfer GoPay:

  1. Choose 'Pay' on GO-PAY features. In 'Pay' feature, you can simply scan the receiver's QR code

  1. Click Phone Number then input/choose your friend’s phone number registered to GoJek, or
  2. Scan the receiver’s QR Code. *To show QR Code, choose 'More' on GoPay features then click 'Request'

Here’s how to view the QR Code from the receiver:

  1. Go to GoPay features, click 'More' and choose 'Request'
  2. The QR code will appear

  1. Enter your friend’s phone number registered to GoJek by clicking 'Phone Number' on 'More Payment Options'

  • Enter the desired amount to be transferred, then click 'Confirm'.
  • Choose 'Pay' in Review Payment page

  • Enter your GoPay PIN, and yay! you have successfully transferred your balance to your friend’s account

  • To see more information about your transfer, you can swipe up to Receiver Detail on Payment successful page or you can see it on History (See article "Where can I see my GoPay transaction history?")
  1. Now on the latest version of GoJek app there’s new GoChat feature that you can use to transfer GoPay balance to GoJek users. Find out more here.

Always make sure you have entered the right transfer amount and destination phone number, also receiver’s GoPay balance doesn’t exceed the specified limit.
*See article "Is there a limit to my GoPay balance" for more information

Easy way to upgrade your GoPay account

You can upgrade your GoPay account to get the newest features such as:  

  • Transfer GoPay credit to other Gojek users
  • Withdraw GoPay credit into your bank account
  • Also keep your GoPay balance to Rp10.000.000.

To upgrade your GoPay account, make sure you have a valid identity card (KTP/SIM/PASSPORT), also don’t forget to update your Gojek app to the latest version.

Now you can follow these steps to upgrade your GoPay account:

  1. Choose 'More' on GoPay features
  2. Click ‘Upgrade your GoPay Account (Free)’ as the picture below to continue upgrading your GoPay account

  1. Take a clear picture of your Identity Card (KTP/SIM/PASSPORT)
  2. Take a clear selfie of your face and your Identity Card (KTP/SIM/PASSPORT)
  3. Send the documents by clicking 'Submit Documents'

Here’s how to make a good selfie and photo ID card the correct way and to get verified in a jiff:

Your ID card (KTP, SIM, or Passport)
 

  • Make sure your identity card photo is fully visible and clear
  • Your identity card is still active
  • Your identity card photo must be captured directly, not a photocopy or other digital format

Your selfie with identity card (KTP, SIM, or PASSPORT)
 

  • Make sure your selfie with identity card photo is fully visible and clear
  • Make sure you’re using the same identity card with the identity card you’ve uploaded before
  • Your identity card doesn’t cover your face
  • Selfie with identity card must be captured directly from your phone

After you submitted the documents, you can follow the steps below to check your GoPay Account Upgrade status:

  1. Choose 'More' on GoPay features
  2. Click 'Settings'
  3. Status definition in Complete Your ID:
    • Pending = Documents have been accepted and are still being processed
    • Approved = Your  account has successfully upgrade is successful
    • Rejected = Your account rejected because did not match the required criteria. Please submit  with the correct document. *Click here to see the information why your GoPay upgrade account was rejected.

Why my GoPay upgrade account request hasn’t been proceeded yet?
Remember that the verification and confirmation process will take approximately 1 (one) day. If you haven't got confirmation after 1 (one) day, please report it to us through:

  • Help page on Gojek app
  • E-mail at cs@go-pay.co.id
  • Twitter (@gopayindonesia)
  • Facebook (gopayindonesia)
  • Instagram (@gopayindonesia)
  • Call Center 1500-304

How do I use GoPay for Gojek services?

You can use GoPay for your transaction in the GOJEK app such as GoRide, GoCar, GoFood, GoShop, GoSend, GoBox, GoPulsa, GoBills, GoTix, GoMassage, GoClean, GoGlam, and GoAuto. Here’s how: 

  1. Choose the Gojek service in the main menu. Example: Click GoRide to order a bike
  2. Enter your destination and pick up location, then select GoPay as the payment method


 

  1. The fare of your trip will show up, and click 'Order' to continue the booking 

Please make you sure you have enough GoPay balance before you choose GoPay as your payment method. If your GoPay balance isn’t sufficient, click here to see how to top up your GoPay balance. 

For GoFood and GoShop services, you can also pay your transaction using a combination of GoPay and cash. Click here to see more information about payment combination.

Pay with GoPay at GoPay Merchant

Now you can use GoPay as your payment method when buying foods, drinks, and other goods at several store or restaurant.

Before you pay with GoPay, please make sure your GoPay balance is sufficient and you have set GoPay PIN.

How do I pay with GoPay?

Relax, just follow these steps to pay with GoPay:

  1. Click 'Pay' on GoPay menu

  1. Scan the QR Code on the cashier or receipt that you receive

  1. Enter the nominal amount to be paid (if needed) then click “Confirm
  2. Then click “Pay Now”. *For scan QR Code from receipt, you don’t have to enter the nominal amount

  

  1. Enter your GoPay PIN. *Click here for more information about GoPay PIN
  2. Show the proof of transaction or receipt on your GoPay ‘History’ to the cashier and make sure they have received the payment

 

  1. Your payment with GoPay is successful

Notes:

  1. Make sure you have entered the right amount
  2. Make sure the store or restaurant name listed on the application is verified
  3. Make sure the QR code is in good condition, if QR code is unclear or faded, you can ask the cashier to show QR code in the portal or merchant’s app
  4. For transaction with GoPay at Alfagroup now you can only use GoPay Code as payment method. See how to pay with GoPay Code at Alfamart here.

 

How do I know which merchant can accept GoPay as my payment method

Here are the sticker and wobbler you may find in the merchant’s store showing that you can make a payment using GoPay

 

 

You can also check nearest GoPay merchant using GoNearby on Gojek app. Wanna use it? Find the information here.

 

Do I need to pay an extra fee for this transaction?

Don't worry! GoPay will not cost you any extra fee for this transaction. 

I entered the wrong nominal when I made the payment, what should I do?

If you had paid your transaction but the nominal wasn’t correct, such as:

  • Overpayment
    If you paid more than the designated price, please ask the cashier to give the overpayment in cash 
  • Underpayment or pay less
    If you paid less than the designated price, please transfer the remaining payment using their QR code

I experienced some problems while make a payment with GoPay at GoPay Merchant?  

If you ever experienced some problems while paying with GoPay at GoPay Merchant such as Failed to make payment, Merchant didn’t received your payment, and your GoPay Credit was deducted twice during the payment, please report it to us through:

 

  • Help page on Gojek app
  • E-mail at cs@go-pay.co.id
  • Twitter (@gopayindonesia)
  • Facebook (gopayindonesia)
  • Instagram (@gopayindonesia)
  • Call Center 1500-304

 

 

What is GoPay?

GoPay is an electronic money for any payment & financial transaction that you can use through Gojek app. You can use GoPay for:

  • Transaction in Gojek app: You can use GoPay for your transaction in the Gojek app. Your balance can be used for GoRide, GoCar, GoFood, GoShop, GoSend, GoBox, GoPulsa GoBills, GoTix, GoMassage, GoClean, GoGlam, and GoAuto
     
  • In-Store Payment: Use GoPay as a payment method for your transaction at GoPay merchant by using ‘Scan QR’ that will deduct your GoPay credit.
     
  • Online Payment: Use GoPay as a payment method for your transaction at several Online Stores.
     
  • Other Transactions: If you have already Upgraded your GoPay account, you can transfer your GoPay credit to other Gojek users and you can also withdraw your GoPay credit through your bank account.


Gopay other features include:

  1. Pay: This feature is a merger between Transfer and Scan QR on the latest version. Use this to transfer your balance to other GoPay accounts, make payment at GoPay merchants, and shop at online store by scanning the QR code or by showing GoPay Code from Gojek app (only for payment in Alfamart).
     
  2. Promo: This feature allows you to see various GoPay promo.
     
  3. Top Up: This feature helps you to see top up GoPay credit using BCA OneKlik and see more information on how to top up GoPay credit via ATM, Mobile Banking, Internet Banking, Driver, Alfa Group, and Pegadaian.
     
  4. More: If you click this icon, it will show you more of GoPay features.
     
  5. Mission: You can use this feature to join available missions and get the reward
     
  6. Request: You can receive payment from another GoPay user by asking them to scan your QR code.
     
  7. History: This feature shows your transaction history. 
     
  8. Withdraw: You can transfer your GoPay credit to your bank account. In other words, you can withdraw your GoPay credit via your Bank Account.
     
  9. Voucher: You can use this feature to redeem your voucher code (if you have any). Just make sure the voucher code that you entered is right and still valid.
     
  10. Bills: This feature helps you to use GoBills.
     
  11. Pulsa: This feature helps you to use GoPulsa.
     
  12. Setting: You can use this feature to view your Upgrade GoPay status, register your bank account to withdraw, set your GoPay PIN, and information about GoPay terms and conditions.
     
  13. Help: You can learn all about GoPay and find solutions for the inquiry easily.
     
  14. Set A GoPay PIN!: This feature helps you to set your PIN to secure your GoPay credit. PIN is also necessary to use other features like ‘Transfer’, ‘Withdraw’, and transaction in GoBills or GoPulsa.
     
  15. Upgrade GoPay, it’s free: This feature helps you to upgrade your GoPay account so you can use GoPay features such as Transfer and Withdraw.

Use Nearby to find the nearest GoPay Merchant

Now you can use GoNearby on Gojek app to find the nearest store or restaurants that accept payment with GoPay with a maximum distance of 10 km of your current location.

Here's how to use GoNearby:

  1. Choose GoNearby on Gojek app homepage

  1. You will see the list of GoPay Merchants near you

  1. On Nearby page, you can also do these things:
  1. Click With Promo to see promo on selected GoPay Merchants
  2. Click Open Now to see GoPay Merchants that still open

     

  3. Find GoPay Merchants at popular area by clicking Pencil Logo
  4. See available GoPoints vouchers at GoPay Merchants
  5. On the information page, you can do the following:
    1. See the restaurant’s operational hours
    2. Find an information about the promo that may be available
    3. Contact the GoPay Merchants
    4. Order GoRide to go to the Merchant you want to visit
    5. See the restaurant’s location on the map
    6. Make a payment through GoNearby by pressing the Make a Payment button
    7. Buy and see voucher information at the GoPay Merchant if available

To be able in using GoNearby, make sure you have set up the location services on your handphone through the following steps:

  1. Open Settings on your phone
  2. Select Application
  3. Select the Gojek app, and click App Permission
  4. Turn on access for location

*Steps can be various depending on the type and model of the device you are using.

How to pay using GoPay Code

Now you can use GoPay Code feature to pay at Alfamart by showing your GoPay Code from Gojek app to the cashier.

There are two types of GoPay Code to make a payment which are Barcode and QR Code. Before you pay using GoPay Code, make sure you have updated your Gojek app into the latest version and already set the GoPay PIN*.

*Click here to set the GoPay PIN 

 

How do I make a payment with QR Code?

Easy as pie!

  1. Open Gojek app
  2. Click Pay on GoPay Menu
  3. Choose GoPay Code

  1. Enter GoPay PIN to display GoPay Code 

  1. Select one of GoPay Code (Barcode or QR Code). You can tap one of GoPay Code to expand the code
  2. Show GoPay Code to the Alfamart cashier. The cashier will scan your GoPay code
  3. You will be notified once the payment has succeed

 

Please note that GoPay Code will be expired after 90 (ninety) seconds. But do not worry, when you exceed the time limit, you can click Renew Code to show your new GoPay Code.

 

Is there any minimum or maximum transaction using GoPay Code?

Yup! The minimum transaction using GoPay Code at Alfamart is Rp1.000, and the maximum transaction using GoPay Code is Rp500.000. If you want to make a payment above the maximum limit, you can ask the cashier on Alfamart to split your bill.

Where can I see my GoPay transaction history?

You can see your GoPay transaction history by following these steps:

  1. Choose 'More' in GoPay menu

  1. Choose 'History'
     
  2. Your GoPay history will appear

 

Is there a transaction limit that listed on GoPay transaction history?
There’s no limitation of your transactions that listed on History page. Scroll down on History page to see the rest of your transactions.

Can I delete my GoPay transaction history?

In ‘History’ page, you cannot delete order history or transactions you've done before.

Where can I see the details order history for GoPay services?

You can find your Gojek services order history on Orders menu then click the clock icon at the top right corner of the page. 

Join as GoPay​ Business Partner

Do you run a business and interested in accepting payment with GoPay? Register your business as GoPay Business Partner now!
 

How do I register?

Online Stores/E-Commerce: You can register your business by clicking here.

Offline Stores (Cafe, Restaurant, or Kiosk): You can register your business by clicking here.

Please make sure that you have prepared the required documents such as KTP, NPWP, Passbook, your Bank Account, and other required data or documents.

The verification process for Offline Stores will take approximately 2 (two) business days, while for Online Stores may take up to 14 (fourteen) business days. Once your business verification has been approved, then you will get a QR code for your Online/Offline Stores.

Click here to see details information how to join as GoPay Business Partner.
 

Top Up Instant using OneKlik BCA

OneKlik BCA feature makes it easier for you to top up your GoPay balance instantly, without open other applications back and forth. 

To use that feature, please make sure you have registered your BCA Debit Card on Gojek app. Click here to see how to register your BCA Debit Card.

 

Have registered your BCA Debit Card on Gojek app?

Let’s top up instantly!

  1. On GoPay menu click Top Up
  2. Choose Instant
  3. Input your top up amount
  4. Select BCA Debit Card that you want to use then click Proceed

  1. You will see the Payment Confirmation on the app then click Pay to continue
  2. Enter your GoPay PIN. 
    Haven’t set your PIN? Click here to see how!

 

  1. Finish! 

 

Why haven’t I receive my GoPay credit after top up using OneKlik BCA?

No need to worry, all of your transactions are stored in our system very neatly. If you haven't received your GO-PAY balance click here to see the solutions.