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Terms and Condition /

GOJEK PRIVACY POLICY

GOJEK PRIVACY POLICY

PRIVACY NOTICE

effective as of 30 December 2023

  1. INTRODUCTION

    The following Privacy Notice will become effective on 30 December 2023.

    This Privacy Notice describes how We, PT GoTo Gojek Tokopedia Tbk and/or its affiliates (“Gojek”) obtain, collect, store, control, use, process, analyse, correct, update, display, publish, transfer, disclose and protect Your personal data ("Processing of Personal Data"). This Privacy Notice applies to all Users of Our mobile applications (including the Gojek, GoPartner, GoBiz - GoFood Merchant App, Goplay Live Stream Chat & Gift, GoAgent,  GoPlay Studio Content Creator), websites (including www.gojek.com and its derivative sites), features, services and products (collectively referred as the “Applications”), unless covered by a separate privacy notice.

    This Privacy Notice is provided in a layered format so You can click through to the specific areas set out below. Please read this Privacy Notice thoroughly to ensure that You understand Our data protection practices. We want to make this easier to understand, so We wrote a summary that highlights all the important points. All capitalised terms used in this Privacy Notice shall have the same meaning ascribed to them in the applicable Terms of Use between You and Gojek.

    Acknowledgment and Consent 
    By agreeing to the Privacy Notice, You acknowledge that You have read and understood this Privacy Notice and agree to its terms. In particular, You agree and consent for Us to Processing Your Personal Data in accordance with this Privacy Notice.

    In circumstances where You provide Us with Personal Data relating to other individuals (such as Personal Data relating to Your spouse, family members, friends, or other parties), You represent and warrant that You have obtained such individual’s consent, and hereby consent on behalf of such individual to Processing of Personal Data by Us. We can request any evidence of such consent to you at any time.

    You may withdraw Your consent to any or all Processing of Your Personal Data at any time by giving Us reasonable notice in writing using the contact details stated below. You may also withdraw Your consent for us to send certain communications through the "opt-out" facility, the "unsubscribe" option available in the messages We send, or using the options available on each communication medium We use to contact You. You must understand and acknowledge that after such withdrawal of consent, You may no longer be able to use the Application or services. A withdrawal of consent by You may result in Us being unable to provide services, deletion of Your account or termination of Your contractual relationship with Us, with all rights and obligations that arise remaining fully fulfilled. Upon receipt of Your notice to withdraw consent for any collection, use or disclosure of Your Personal Data, We will inform You of the likely consequences of such withdrawal so that You can decide if indeed You wish to withdraw consent.

  2. SUMMARY

    Summary of Changes
    In this Privacy Notice, we made several minor changes, namely changing the terms and aligning them with the privacy policy or other privacy notices in the GoTo Group, detailing the mention of device data and logs on the part of personal data that is processed and making explicit the user's right to delete an account.

    What data do We collect about You?
    We collect Personal Data when you use Our Application, including identity data, contact data, eligibility data, transaction data, financial data, payment data, log data and/or location data. We also collect device and technical data from you, and other data that you may submit or transmit when you use Our Application. If you choose not to provide such data, we may not be able to provide services and Applications to you normally.

    How will We use the data about You?
    We use Your data to set up and manage Your account with Us, communicate with You, and to provide various features, services and functions for You on Our Application.

    If You are a Service Provider, We use Your information to verify that You are able to provide service on Our Application, set up and manage Your account with Us, communicate with You, and otherwise provide You with various services and functions available on Our Application.

    We also use Your data to maintain Our Applications, and to tailor Our products and services to Your preferences. In addition, We use Your information to market Our products and services to You, and those of Our affiliates companies, partners and agents (with Your consent where required by Applicable Law).

    With whom do We share Your data?
    We share Your data with Our third party partners to facilitate the performance of services for or by You, to the extent necessary for them to provide their services, including but not limited to, payment processing, logistic services, provide products, insurance claims and verification.

    We use these third parties’ services solely to process or store Your data for the purposes described in this Privacy Notice. We also share Your data with Our affiliates for the purposes described in this Privacy Notice and with government and regulatory bodies as required by Applicable Laws.

    We may also provide access by displaying Your Personal Data to other Users to facilitate communication and/or implementation of service fulfilment on Our Application.

    Where do We process Your data?
    We process Your data in several locations, both in Indonesia and outside Indonesia. We may also transfer Your data to Our affiliates and third party partners outside Indonesia for the purposes as set out in this Privacy Notice.

    How long do We process  Your data?
    We will process Your data for as long as You give Your consent for Us and it is needed to process Your Personal Data to fulfil the purpose for which it was collected and obtained, or as required by Applicable Laws. 

    How can I exercise my rights over my data?
    You may have various rights with respect to Your Personal Data under the Applicable Laws.

    If You willing to apply for the implementation of Your rights, You can submit a request for data subject rights to Us, including a request for deletion of User data through our Application.

    Contact Us
    If You have any questions, concerns or complaints, please contact Us through the contact details that can be found in the Contact Us section.

    How will We notify You of changes?
    We will amend this Privacy Notice from time to time and notify You of the updated versions via Our Applications or Your email registered with Us. Please check back regularly to see any updates or changes to this Privacy Notice. 

    More elaboration on the above can be read in the below sections.

  3. PERSONAL DATA THAT WE COLLECT

    1. The Types of Personal Data We Collect About You
    Personal Data” means data that identifies or can be used to identify, contact, or locate the person or device to which the data relates. Personal Data includes, but is not limited to, name, address, date of birth, occupation, telephone number, email address, bank account and credit card details, gender, identification (including passport or national identity document) or other government-issued identification, vehicle data, photos, nationality, telephone numbers of Users and non-Users in Your mobile phone contact list, health data, financial related data, biometric data (including but not limited to fingerprint recognition and facial recognition), and other data including as Personal Data in accordance with Applicable Laws. In addition, other data, including personal profiles and/or unique identifiers, are associated or combined with Personal Data, then that data also constitutes Personal Data.

    The types of Personal Data that We collect depends on the circumstances of collection and on the nature of the service requested or transaction undertaken.

    To the extent permitted by Applicable Laws, We may process  collect, use, store and transfer different kinds of Personal Data, consist of general and specific/sensitive Personal Data, about You which We have grouped together as follows:
    a. Identity Data includes name, username, identity card, taxpayer identification number, user ID, or other identifier, title, date of birth, gender, place of birth, occupation, nationality, photos and/or biometric data.
    b. Contact Data includes billing address(es), delivery address(es), email address(es) and its label, phone numbers and phonebook.
    c. Eligibility Data includes, in relation to Service Provider, the licences, approvals and other authorizations permitting You to operate the vehicle and provide transportation or other services, and insurance policy details
    d. Transaction Data includes purchases or orders made by You, Your interests, preferences, feedback and survey responses, in relation to Users, the type of service sought, details as to the pick-up and/or delivery, and  the type of services that can be accepted at the time.
    e. Financial Data includes details of bank accounts and payment cards such as the type of card or payment account used, the name of the issuer of the card or payment account, the name of the holder of the card or payment account, the identification number of the account or payment card, the verification code of the payment card or account, and the expiration date such payment card or account, as applicable, virtual account data, financial history (including but not limited to payment card or account transaction history, payment card or account details, CVV code and mapping and/or status and condition of the payment card or account) , and credit scoring data.
    f. Payment Data includes details of payments or transfers made by Users on Our Application, including but not limited to data relating to usage, payments, recipient details (including their account details), payment methods used, payment amounts paid, billing details, and details invoice.
    g. Technical Data includes details on Your usage of Our Applications such as identification generated by the Application (user id), in app messages, in app search history, internet protocol (IP) address, data as web pages previously or subsequently viewed, duration of every visit/session, the internet device identity (ID) or media access control address, mobile advertising ID and other device information including information regarding the manufacturer, model, and operating system of the device you use to access the Application and crash logs.
    h. Device Data includes device data, including the type of device You are using to access the Application, including hardware model, operating system and version, software, IMEI number, file name and version, language preference, unique device identifier, advertising identifier, serial number, device movement information, and/or mobile network information.
    i. Log data includes records on the server that receive data such as device IP address, date and time of access, Application features or pages viewed, Application work processes and other system activities, browser type, and/or third party sites or services that the User used before interacting with the Application.
    j. Location Data includes Your real-time geo-location data.

    We may create, use, license or disclose Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from Your Personal Data but would not be considered Personal Data as this data will not directly or indirectly reveal Your identity as We will ensure: (i) that all identifiers have been removed such that the data, alone or in combination with other available data, cannot be attributed to or associated with or cannot identify any person, and (ii) the data is then combined with similar data such that the original data forms a part of a larger data set.

    2. If You provide incomplete Personal Data
    Where We need to collect Personal Data by law, or under the terms of a contract We have with You, and You either choose not to provide that Personal Data or provide Us with incomplete Personal Data when requested, We may not be able to provide services and perform the contract We have or are trying to enter into with You .

    3. How We Collect Your Personal Data
    The Personal Data which We collect may be provided by You directly or by third parties (for example: when You register for or use the Applications, when You contact Our customer services, or You otherwise provide Personal Data to Us). We may collect data in various forms and for various purposes (including purposes permitted under Applicable Laws)

    a. Data obtained from You or from Your mobile device directly
    You may give Us Your Identity, Contact, Eligibility, Profile, Financial, and Payment Data, including in situations where requested by Us or where required by Applicable Laws, when interacting with Us directly or by corresponding with Us by post, phone, email or otherwise. This includes Personal Data You provide when You:

    i. register and create an account using the Applications;
    ii. use the Applications, including if You register as a Service Provider or use the services as a User;
    iii. make payments using available methods including but not limited to credit card payments, virtual accounts, bank transfers, electronic money and/or electronic wallet (whether as payer or recipient);
    iv. apply as a registered or verified account holder of an electronic money facility;
    v. add a source of funds for payment in the Applications;
    vi. use the chat features in the Applications; and
    vii. give Us feedback or contact Us.

    b. Data collected whenever You use the Applications
    You may give Us Technical and Location Data whenever You use and/or visit the Applications. Whenever You access the Applications through Your Mobile Device, We will track and collect Your geo-location data in real-time. In some cases, You will be prompted or required to activate the Global Positioning System (GPS) on Your Mobile Device to enable Us to give You a better experience in using the Applications (for example, to give Your data as to how close a Service Provider is to You). You can always choose to disable the geo-location tracking data on Your Mobile Device temporarily. However, this can affect the functionalities available on the Applications.

    If You use and/or when a payment or transfer is made through the electronic money and/or electronic wallet facility which is available on Our Application (whether as payer or recipient), We may collect certain Financial, Profile and Payment Data relating to such payments and transfers

    In addition, whenever You use and/or visit the Applications, certain data may also be collected on an automated basis using cookies. Cookies are small application files stored on Your computer or mobile device. We use cookies to track user activity to enhance user interface and experience. Most Mobile Devices and internet browsers support the use of cookies; but You may adjust the settings on Your Mobile Device or internet browser to reject several types of certain cookies or certain specific cookies. Your Mobile Device and/or browser would also enable You to delete at any time whatever cookies have previously been stored. However, doing so may affect the functionalities available on the Applications.

    We may also use features provided by third parties in order to improve our services and content, including assessing, customising and presenting offers to each User based on interests or visit history. If the User does not want offers to be displayed based on these adjustments, then the User can set it via the browser.

    c. Data collected from third parties
    We may also collect Your Personal Data from third parties (including Our agents, vendors, suppliers, contractors, partners and any others who provide services to Us, who collect Your Personal Data and/or perform functions on Our behalf, or whom We collaborate with). In such conditon, We will only collect Your Personal Data for or in connection with the purposes for which such third parties are engaged or the purposes of Our collaboration with such third parties (as the case may be). Specifically if You register for a payment card or account through the Applications and/or access, add and/or link a payment card or account to the Applications (as applicable in Your country), We may collect certain financial data and financial history of Yours (including but not limited to payment card or account transaction history, payment card or account details and mapping and/or payment card or account status and states)  from the issuer of such payment credential or any other third parties.

    d. Data about third parties You provide to Us
    You may provide Us with Personal Data relating to other third-party individuals (including Personal Data relating to Your spouse, family members, friends, or other individuals). In such cases, You will, of course, need their consent to do so – see “Acknowledgement and Consent”, above, for further information.

    When You are using the chat features in Our mobile Applications, You will provide Us with phone numbers stored on Your mobile phonebook to enable You in using Our chat features and for other purposes.

    e. In-vehicle recording
    We do not mAndate or endorse, nor prohibit, the installation or use of in-vehicle recording devices in any vehicles. Where such devices are installed and used in any vehicles, We do not collect any Personal Data from any in-vehicle recordings by such devices, and any collection of Personal Data from such in-vehicle recordings is not being done on Our behalf. The collection of Personal Data from such in-vehicle recordings is solely at the discretion of the Service Provider. We have no control over such collection of Personal Data by the Service Provider and any subsequent use or disclosure by the Service Provider of the Personal Data so collected. Where You are a Service Provider and choose to install and use such in-vehicle recording devices in Your vehicle, it is Your sole responsibility to notify the User of the same. Where You are a User and You have any objection to the use of in-vehicle recording devices within the Vehicle of any Service Provider, You must inform the Service Provider directly and it will be Your personal responsibility to do so.
  4. THE USE OF PERSONAL DATA

    4. How We Use Your Personal Data
    We may use Personal Data collected for any of the following purposes as well as for such other purposes as are permitted by Applicable Laws (“Purposes”):

    a. Where You are a User, We may use Your Personal Data
    i. to identify and register you as a User and to create, verify, deactivate or manage your account on Our Application or other GoTo Group applications;
    ii. to facilitate or enable any verification as We may in Our discretion consider necessary before the Service Provider provides You with the services or before We register You as a User, including performing Know Your Customer (KYC) and credit scoring (if needed);
    iii. to enable Us to provide services, both services that are already available, services that you request, and services that will be available in the future;
    iv. to process and facilitate orders and payment transactions made by You, including where applicable, transactions made through any payment card, electronic money and/or electronic wallet, or account available over the Applications;
    v. to notify You of any transaction or activities occurred within the Applications or other system linked to Our Applications;
    vi. to facilitate account and/or wallet linking, if You initiate account and/or wallet linking feature between Your Gojek account or GoPay wallet and other GoTo Group Applications and/or third party platform (as applicable);
    vii. to communicate with You and to send You data in connection with the use of the Applications;
    viii. to notify You of any updates to the Applications or changes to the services available;
    ix. to process, follow up, resolve and respond to complaints, problems, questions and suggestions received from you;
    x. to maintain, develop, test, enhance and personalize the Application to meet Your needs and preferences as a User;
    xi. to monitor and analyse user activities, behaviour, and demographic data including trends and usage of the various services available on the Application;
    xii. to process and manage reward points;
    xiii. to offer or provide services from our affiliates or partners; and
    xiv. to send You direct or targeted marketing communications, advertisement, vouchers, surveys, and information on special offers or promotions as and when such events, promotions, features or launches occur.

    b. Where You are a Service Provider, We may use Your Personal Data:
    i. to identify You and register You as a Service Provider and create, manage or verify your account on Our Application or other GoTo Group applications;
    ii. to facilitate or enable any verification as We may in Our discretion consider necessary before We register You as a Service Provider, including for KYC and credit scoring (if needed);
    iii. to enable You to provide services to Users;
    iv. to process, facilitate, and complete payments due to You relating to any services You have provided;
    v. to communicate with You and send You information in relation to the provision of Your services, including to relay User orders to You and to facilitate Your acceptance of such orders;
    vi. to provide You with notification and updates on the Applications or changes to the manner in which services are to be provided;
    vii. to provide You with a report in relation to the services that You have provided;
    viii. to process and respond to feedback from Users on the services which You have provided;
    ix. to maintain, develop, test, enhance and personalize the Applications to meet Your needs and preferences as a Service Provider;
    x. to monitor and analyse User activities, behaviour, and demographic data including trends and Service Provider responsiveness for the various services available on the Applications;
    xi. to process and manage Your reward points (as applicable);
    xii. to offer or provide services from Our affiliates or partners (as applicable);
    xiii. to send You direct or targeted marketing communications, advertisement, promos, surveys, and information on special offers or promotions as and when such events, promotions, features or launches occur.

    c. Whether You are a User or a Service Provider or otherwise provide Personal Data to Us, We may also use Your Personal Data more generally for the following purposes (although We will in each such case always act reasonably and use no more Personal Data than what is required for the particular purpose):
    i. to undertake associated business processes and functions;
    ii. to monitor usage of the Applications and administer, support and improve the performance efficiency, growth, user experience and the functions of the Applications;
    iii. to provide assistance in relation to and to resolve any technical difficulties or operational problems with the Applications or the services;
    iv. to generate statistical information and analytics data for the purpose of testing, research, analysis, product development, commercial partnership, and collaboration;
    v. to prevent, detect and investigate any suspicious transactions or prohibited, illegal, unauthorized or fraudulent activities;
    vi. to facilitate business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving Us and/or any of Our affiliates;
    vii. to enable Us to comply with all obligations under Applicable Laws, including but not limited to responding to requests, investigations or decree in accordance with regulations, complying with filing, reporting and licensing requirements required by Applicable Laws and conducting audit checks, due diligence and investigation; and
    viii. for any other purpose that We notify You of and, where required by Applicable Laws, obtain Your consent to.

    5. Disclosures Of Your Personal Data
    We may disclose to, allow access to, or share with affiliates and other parties Your Personal Data for any of the following purposes as well as for such other purposes as are permitted by Applicable Laws:
    a. where You are a User, for the purpose of enabling a Service Provider, to perform or deliver a service, including to contact You;
    b. where you are a Service Provider, to enable Users to request or receive services from You, including to contact You and host promotions, contests or special services available on the Application;
    c. respond to regulatory inquiries, questions, requests, investigations, decisions, reporting, to comply with filing requirements and conditions, as specified in Applicable Laws;
    d. where instructed, requested, required or authorised by the government authorities, for the purpose as specified in the government policy, regulations or Applicable Laws;
    e. where there is any form of legal proceeding between You and Us, or between You and another party, in connection with, or relating to the services, for the purposes of that legal proceeding;
    f. in relation to any verification as We or other third party may consider necessary before the Service Provider provide You with the services or We register You as a User, including for KYC and credit scoring;
    g. where We enable Our services on any third party’s platform, (i) to assist Us in obtaining Your Personal Data and/or (ii) to register You or allow You to use Our services from such platforms. 
    h. in an emergency concerning Your health or safety (whether You are a User or a Service Provider) for the purposes of dealing with that emergency;  
    i. in situations related to your health or the public interest (whether you are a Service Provider or User), We may share your Personal Data with authorized government institutions and/or other institutions that may be appointed by the authorized government or have cooperation with Us, for tracking purposes contact, support government initiatives, policies or programs, public health and other purposes as reasonably necessary; 
    j. in connection with, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of Our business by or into another company, for the purposes of such a transaction (even if the transaction is eventually not proceeded with);
    k. in connection with insurance claim, We will share Your Personal Data for the purpose of processing the insurance claim to the insurance company that We engage or have collaboration with;
    l. to third parties (including Our agents, vendors, suppliers, contractors, partners and any others who provide services to Us or You, perform functions on Our behalf, or whom We enter into commercial collaboration with) for or in connection with the purposes for which such third parties are engaged, to perform certain disclosure to the relevant third parties which are technically required to process Your transaction or for the purposes of Our collaboration with such third parties (as the case may be), which may include allowing such third parties to introduce or offer products or services to You, authenticate You or connect with Your account, or conducting other activities including marketing, research, analysis and product development; and
    m. where We share Personal Data with affiliates, We will do so for the purpose of them helping Us to provide the Applications, to operate Our business (including, where You have subscribed to Our mailing list, for direct marketing purposes), or for the purpose of them conducting data processing on Our behalf.

    Where it is not necessary for the Personal Data to be associated with You, We will use reasonable endeavours to remove the means by which the Personal Data can be associated with You as an individual before disclosing or sharing such data.

    We will not sell or lease Your Personal Data.

    Other than as provided for in this Privacy Notice, We may disclose or share Your Personal Data if We notify You or We have obtained Your consent for the disclosure or sharing.

    6. International Transfers
    When You are using Our Applications and services in other countries where Our Applications are also accessible (“Designated Country”), We may transfer Your Personal Data from the origin country (“Origin Country”) to the Designated Country in order to enable and ensure smooth customer experience when You are using Our Applications abroad.

    Your Personal Data may also be stored or processed outside of Your country by Our personnel who work for Us in other countries, or by Our third-party service providers, vendors, suppliers, partners, contractors or affiliates.

    We will comply with the Applicable Law and use all reasonable endeavours to ensure that Our affiliates abroad and all such third-party service providers provide a level of protection that is comparable to Our commitments under this Privacy Notice and what is required under the laws of Your country.

    You understand and consent to the transfer of Your Personal Data out of Your home country and/or the Origin Country as described in this Privacy Notice.

  5. PROTECTING YOUR PERSONAL DATA

    7. Data Security
    Confidentiality of Your Personal Data is of utmost importance to Us. We will use all reasonable efforts to protect and secure Your Personal Data against access, collection, use or disclosure by unauthorised persons and against unlawful processing, accidental loss, destruction and damage or similar risks. However, because data transmission via the internet is not completely secure, We cannot fully guarantee that Personal Data will not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors beyond our control. You are responsible for keeping Your account details confidential and You must not share Your account details, including Your password and One Time Password (OTP), with anyone and You must always maintain and fully responsible for the security of the device that You use.

    8. Data Retention
    Your Personal Data will only be held for as long as it is necessary to fulfil the purpose for which it was collected, during the retention period or for as long as such retention is required or authorised by Applicable Laws.  We shall cease to retain Personal Data, or remove the means by which the Personal Data can be associated with You as an individual, as soon as it is reasonable to assume that the purpose for which that Personal Data was collected is no longer being served by retention of Personal Data, there is a request from You to delete Your account, and retention is no longer necessary for legal or business purposes.

    We will delete and/or anonymise User Personal Data under Our control when (i) User Personal Data is no longer necessary to fulfil the purpose for which it was collected; (ii) end of retention period and (iii) storage is no longer necessary for the purpose of compliance with Applicable Laws.

    Please note that there is still the possibility that some of Your Personal Data might be retained by the other party, including by the government institutions in some manner. In the event We share Your Personal Data to the authorised government institutions and/or other institutions that may be appointed by the government authorities or have a cooperation with Us, You agree and acknowledge that the retention of Your Personal Data by the relevant institutions will follow their respective policy on data retention.

    Data that submitted through communications between Buyer and Seller that are carried out other than through the use of the Application (such as via telephone calls, SMS, mobile messages or other means of communication and collection of Your Personal Data by Our agents) can also be stored in several ways. We do not allow the processing of Personal Data between Buyer and Seller that occurs outside Our Application. Therefore, Buyer and Seller are fully responsible for the Processing of Personal Data.

    To the fullest extent permitted by Applicable Laws, You agree to indemnify, defend and release Us from and against any and all claims, losses, liabilities, expenses, damages and costs (including but not limited to legal costs and expenses on a full indemnity basis) resulting directly or indirectly from any unauthorised retention of Your Personal Data.
  6. YOUR RIGHTS AS A USER

    9. Your Legal Rights
    You may have certain rights under Applicable Laws to request Us for access to, correction of and/or deletion of Your Personal Data in Our possession and control. To the extent these rights are available to You under Applicable Laws. You may exercise these rights by contacting Us at the details provided in the section below.

    We reserve the right to refuse Your requests for access to, correction of and/or deletion of, some or all of Your Personal Data in Our possession or control if permitted or required under any Applicable Laws. This includes circumstances where the Personal Data may contain references to other people or where the request for access or request to correct or delete is for reasons that We consider to be irrelevant, frivolous or far-fetched or indicated to be related to violations of the terms of use or to any activity or violation of the law.

    In accordance with Applicable Laws, We reserve the right to charge an administrative fee for each access and/or correction request.
  7. ADDITIONAL NOTES

    10. Other Websites and Services
    Applications and Marketing Materials (as defined below) may contain links to websites operated by third parties. All processing of personal data on the website is fully controlled by the third party and is under the responsibility of the third party. If You agree to access websites operated by such third parties, then You are subject to the terms and conditions and privacy notices of those third party websites. Therefore, We recommend that You read the terms and conditions and privacy notices of such third party websites to find out how they collect and use Your Personal Data.

    When You are using Our Applications and enable the fingerprints and/or facial recognition features in Your Mobile Device for authentication purposes, please note that We do not store such biometric data. Unless otherwise notified to You, such data is stored in Your mobile device and may also be stored by third parties, such as Your Mobile Device’s manufacturer. You agree and acknowledge that We are not responsible for any unauthorised access or loss towards such biometric data which is stored in Your Mobile Device. 

    Advertisements contained on Our Applications or Marketing Materials operate as links to the advertiser’s website and as such any data they collect by virtue of Your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.
    11. Marketing And Promotional Material
    We and Our partners (including vendors, suppliers, merchants and/or other third-parties that engaged with Us for commercial and/or non-commercial activities may send You direct marketing, advertisement, and promotional communications via push-notification app, message in Applications, post, chat platform, social media, and e-mail (“Marketing Materials”) if You have agreed to subscribe to Our mailing list, and/or consented to receive marketing and promotional materials from Us. You may opt out from receiving such marketing communications at any time by clicking on any “unsubscribe” facility embedded in the relevant message, other methods available on the promotional media, or otherwise contacting Us using the contact details stated below. 

    Please note that if You opt out, We may still send You non-promotional messages, such as ride receipts or information about Your account.

    12. Updates To the Privacy Notice
    We may review and amend this Privacy Notice at Our sole discretion from time to time, to ensure that it is consistent with Our future developments, and/or changes in legal or regulatory requirements. If We decide to amend this Privacy Notice, We will notify You of any such amendments by means of a general notice published on the Application and/or website, or otherwise to Your e-mail address set out in Your account. You agree that it is Your responsibility to review this Privacy Notice regularly for the latest information on Our data processing and data protection practices, and that Your continued use of the Application or website, communications with Us, or access to and use of the services following any amendments to this Privacy Notice will constitute Your acceptance to this Privacy Notice and all of its amendments.

  8. CONTACT US

    13. How to Contact Us
    If You have any questions or complaints regarding this Privacy Notice or if You would like to access, request deletion, make corrections and/or other rights to Your Personal Data, please contact the relevant DPO for Your country:

    Indonesia

    PT GoTo Gojek Tokopedia Tbk (Data Protection & Privacy Office)

    Pasaraya Blok M Gedung B Lt. 6

    Jalan Iskandarsyah II No. 2 RT.3/RW.1,

    Melawai, Kby. Baru, Kota Jakarta Selatan,

    Jakarta 12160

    Singapore

    Velox Digital Singapore Pte. Ltd.

    5 Temasek Boulevard #14-01

    Suntec Tower Five

    Singapore 038985

    Vietnam

    Gojek Vietnam

    19th floor, Pearl Plaza tower (office area),

    561A Dien Bien Phu Street,

    Ward 25, Binh Thanh District,

    Ho Chi Minh City,

    Vietnam


  9. COUNTRY-SPECIFIC PROVISIONS

    14. If You Are Located in Singapore
    This section applies if You are located in Singapore.

    The following Privacy Notice also explains that the processing of Your data located in Singapore is carried out by Velox Digital Singapore Pte Ltd.

    a.  If You Are Located in Singapore

    i. In-vehicle recording
    Where You are a Service Provider and choose to install and use in-vehicle recording devices (IVRDs) in Your Vehicle, it is Your sole responsibility to comply with all Applicable Laws (including but not limited to any directions and guidelines issued by the Land Transport Authority (“LTA”) and the Personal Data Protection Commission) in respect of the same. Without limitation, You must:
    - ensure that LTA’s approval has been obtained to install any inward-facing IVRD in Your Vehicle;
    - ensure that any inward-facing IVRD in Your Vehicle has been installed at an LTA-authorised installation centre;
    - notify Us within 24 hours of an inward-facing IVRD being installed in Your Vehicle; and
    - affix signs or decals on Your Vehicle to notify Users of the use of such devices in Your Vehicle.

    Where You are a User, We will notify You via the User Application if a Service Provider has installed an authorised inward-facing IVRD in his or her Vehicle, where such inward-facing IVRD has been notified to Us. If You have any objection to the use of an inward-facing IVRD within the Vehicle of any Service Provider, it is Your responsibility to cancel Your order immediately. If You become aware of the use of an inward-facing IVRD in any Vehicle, that was not notified to You via the User Applications, please inform Us via the User Application so that We can investigate accordingly.

    ii. National Identification Numbers
    Where You are a User, We do not collect, use or disclose Your National Registration Identity Card (“NRIC”) or other national identification numbers for the purposes of Your use of the Application. Where You are a Transportation Provider, please note that We are entitled to collect, use, and disclose Your NRIC number or Foreign Identification Number (“FIN”) to comply with Our obligations under Applicable Law and to prevent, detect and investigate any fraudulent activity over the Applications.

    b. Language
    This Privacy Notice may be translated into one or more other languages. If there is any inconsistency between the English version of this Privacy Notice and other language versions, the English version shall prevail.

    c. Miscellaneous
    For avoidance of doubt, Service Provider shall also include the reference of  Transportation Provider as provided in the Terms of Use of Singapore.

    15. If You Are Located in Vietnam
    This section applies if You are located in Vietnam.

    The following Privacy Notice also explains that the processing of Your data located in Vietnam is carried out by Go Viet Technology Trading Joint Stock Company,  Go Car Technology Company Limited, and Go Send Company Limited.

    a. The types of Personal Data We Collect About You
    This Privacy Notice does not apply to any of Your Financial Data or Payment Data that We may collect and/or process. If We do collect and/or process Your Financial Data and/or Payment Data, the GoPay Vietnam Privacy Policy will apply to Our collection and processing of such data.

    Any content associated with Your Personal Data or comments inputted by You on the Application.

    b. How We use Your Personal Data
    In addition to the purposes listed in the “How We use Your Personal Data” section above,  where You are a User or a Service Provider, We may also use Your Personal Data for the following purposes in addition to those listed above:

    i. for the achievement of the purpose relating to the preparation of the historical documents of the archives for public interest, or for the purpose relating to research or statistics with appropriate security measure;
    ii. to prevent or suppress a danger to a person’s life, body or health;
    to follow up Your request regarding opt-out from direct or targeted marketing communications, advertisement, promos, surveys, and information on special offers or promotions;
    iii. as necessary for the performance of a contract to which You are a party, or in order to take steps at the request of You prior to entering into a contract;
    iv. as necessary for the performance of a task We carried out in the public interest, or it is necessary for the exercising of official authority vested in Us;
    v. as necessary for Our legitimate interests or legitimate interests of any other person or legal person; and
    vi. as necessary and when permitted by You, for publishing any content associated with Your Personal Data or comments inputted by You on the Application. 

    c. Your obligations as a data subject
    As a data subject, You also have obligations to Personal Data, as follows:
    i. respect the Personal Data of other parties;
    ii. provide complete and accurate Personal Data;
    iii. participate in propagAnda and socialization of personal data protection skills.
    iv. comply with Applicable Laws; And
    v. participate in the prevention and fight against violations of Applicable Laws;

    d. User Age Restrictions
    This Application can be downloaded for free and used to get paid services. However, to create an account and use Application services, You must be at least 16 (sixteen) years old. In the event that You are under 16 (sixteen) years of age, You are required to submit a consent from Your parent or guardian via Customer Care or by email to carevn@gojek.com.

    e. Language
    This Privacy Notice may be translated into one or more other languages. If there is any inconsistency between the English version of this Privacy Notice and other language versions, the English version shall prevail.

    f. Miscellaneous
    For avoidance of doubt, Service Provider shall also include the reference of  Transportation Provider as provided in the Terms of Use of Vietnam
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