Haven't received my event e-ticket from GoTix

Don’t panic! If you haven’t received your e-ticket after you order event ticket on GoTix, it would be good to check first on ‘My Ticket’ on GoTix or go check your email that registered in your Gojek app, if you order event ticket on GoTix website, check your e-ticket to email that you registered earlier on that website. On e-ticket, you can see your booking reference number.

(E-ticket on 'My Ticket' page in GoTix)

(E-ticket details in your registered email)

If you still have not received your e-ticket, please report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* below.

*Contact Us button only accessible when you open this page on your phone/tablet

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