Please make sure these things below if your e-money balance can’t be updated after top up:

1. If you update your balance using NFC, make sure you don’t move the card from the back of your phone during the update balance process
2. If you update your balance at the ATM, make sure you have followed the guidelines correctly
3. If you have updated the balance correctly, but the balance has not increased, please contact the customer service of the bank that issued your e-money card for further checking
4. You’ve entered the correct number. Please remember, that every successful e-money top up transaction can’t be refunded.