E-money balance can’t be updated
Please make sure these things below if your e-money balance can’t be updated after top up:
- If you update your balance using NFC, make sure you don’t move the card from the back of your phone during the update balance process
- If you update your balance at the ATM, make sure you have followed the guidelines correctly
- If you have updated the balance correctly, but the balance has not increased, please contact the customer service of the bank that issued your e-money card for further checking
- You’ve entered the correct number. Please remember, that every successful e-money top up transaction can’t be refunded.