I haven’t received my voucher
We are really sorry for the problem you experience if you haven’t received the voucher from the following conditions:
If you haven’t received the voucher that you bought or voucher from these conditions:
- After completing tasks of Mission
- Haven’t received a voucher from GoSend guarantee 1 hour and 6 hours or On-Time Guarantee voucher from GoRide/GoCar after waiting for 2x24 hours.
- After purchasing voucher
- After redeeming the promo code
- Haven’t received a voucher Treasure gift from GoClub (reward voucher or Treasure gift voucher)
Please re-check the 'Vouchers' page on the 'Promos’ menu or 'My Voucher' page on the ‘Profile' menu.
If you still can't find your voucher after checking on those pages, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will gladly help you.
Note: GoClub rewards such as 100% GoPay cashback and GoPay Coins after leveling up will no longer as of 1 March, 2023. Click here for more info.
*Contact Us button only accessible when you open this page on your phone/tablet.