Purchases on GoPulsa have not been received

If you haven’t received mobile data/phone credit after buying it, please wait for a maximum of 1 business day. If you're still facing the issue after waiting for it, you can report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.

But if you haven’t received it after buying via provider app such as MyTelkomsel, MyXL, etc,  please report it here.

*Contact Us button only accessible when you open this page on your phone/tablet

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