GoPayLater can be frozen due to missed repayment. If you experience this, please report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will follow up.
*Contact Us button only accessible when you open this page on your phone/tablet.

Apart from that, here are three other possibilities that cause GoPayLater is frozen and what you can do:

• Account activity does not meet GoPayLater's Terms & Conditions. You can increase transactions for a chance to get access again.
• Your account is indicated to be suspicious. You can report it here if you think we made a mistake.
• Your profile has not been updated. Updating a profile is a requirement from OJK. If you get a notification to complete the data, please submit it first so you can use GoPayLater again.

Hope this information helps.