We’re sorry for the inconvenience. We’ll walk you through why you see this notification on your GoPayLater page.

Based on our regular assessment on your account, we’ve detected unusual activities on your transactions, indicate a possibility of misuse and therefore result in the deactivation of your GoPayLater. If you believe that there are no unusual activities on your account, please let us know via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. To increase your chance of retaining your GoPayLater access, continue using Gojek services on a regular basis.

Hope this information helps you.

*Contact Us button only accessible when you open this page on your phone/tablet.