Merchant hasn't received my payment
Your payment is successful if the 'Successful Payment' page appears. If necessary, you can also check it on the GoPay 'History' page and show it to the cashier at the store or restaurant as a proof of your payment.
If you have already made a payment, but the store or restaurant still hasn't received your GoPay balance, please report it to us by clicking the Contact Us* button below. Make sure you report it in a maximum of 7 (seven) days after you make the transaction.We will gladly help you.
*) Contact Us button is only accessible when you open this page on your phone/tablet.
For transaction at Alfa Group (such as Alfamart, Alfamidi, Lawson, or Dan+Dan), you can report your problem to Alfa Group through phone on 1500959 or send an email to firstname.lastname@example.org