We’re sorry for the inconvenience. Not to worry; we record all your transactions in our system and continuously monitor for an issue like this.

Here’s the first thing you can do

1. Make sure the destination phone number is correct.

2. Check GoPay history page. Successful top up will be recorded there.

3. Make sure the top-up transaction does not cause your GoPay balance to exceed the specified limit.

4. Close and re-open Gojek app.

What if the top up still not received?

Sometimes the top-up process takes longer than usual. Therefore, please wait up to 2x24 hours on business day.

If the balance is still not received after the stated time, report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* below. We will help you shortly.
*Contact Us button only accessible when you open this page on your phone/tablet

Note: If the destination phone number and the nominal you’ve input are incorrect, you can read further explanations here.