We regret if you want to cancel your order.

Please note that upon receiving your order, the restaurant will prepare it immediately. Therefore canceling orders is not recommended in order to avoid any losses experienced by restaurants and drivers.

However, if you still want to cancel it, you must submit a cancellation request through the Gojek application. Please follow these steps:

• Open the Gojek application, then select Orders
• Go to the Ongoing orders tab, then select the order you want to cancel
• Select the option I have to cancel my order
• Please select one of the following cancellation reasons:
• Driver asked me to cancel
• Driver said the restaurant was closed / not found
• Food or beverages I ordered is out of stock
• Driver can’t be contacted
• Driver made me wait too long
• Reason is not listed, I need to cancel
• Choose the article that best suits your condition, then follow the instructions.

We will try our best to check the cancellation request that you submitted, and inform you again regarding the status of your order. We hope this information helps you.