What is the Platform Fee and why am I being charged with it?

A Platform fee are used to improve customer experience in using Gojek services. This improvement includes developing services through various innovations and technologies that cover all available platforms, both through the Gojek application and the www.gofood.co.id website, so that GoFood continues to provide the best culinary experience for customers.

In the payment summary on the checkout page, the platform fee is included in the 'Service and other fees'

This fee will only be charged to your completed orders. Rest assured if your order is canceled, this fee will not be charged.

(GoFood payment breakdown as it is shown on the app)

(GoFood payment breakdown as it is shown on the website www.gofood.co.id)