Driver has completed my order status without delivering it
We are really sorry if the driver did not deliver your GoFood order, but suddenly the order status was completed.
Do these things as the first solution:
- Check your chat history with the driver. Your driver might drop the order with someone else. If not, you can chat the driver for up to 2 hours after the order is completed.
- Call the driver by clicking the “Chat with support” button below > click "Driver completed my order without delivering" > give your answer and you’ll find the call button.
Notes for GoFood Orders via website
Chat with drivers feature and Chat with CS are unavailable on www.gofood.co.id. If you order GoFood via the website, please open your transaction history from the application, then follow the steps above.