Didn't get XP after transaction
Please note that XP will only be given to GoClub members and you will only get XP after completing transactions at the following Gojek services:
- GoSend (excluding orders via portal.gosend.id website and/or other platforms besides Gojek app)
- Online and offline payments using GoPay within the Gojek app (top-up, transfer, and balance withdrawal are not included)
- You will not get XP from other transactions.
- You will not get XP if your transaction value is under Rp5.000.
- You will not get XP for transactions using GoPay Coins. However, you can still earn XP, if your GoPay Coins payment is combined with other payments
If you have confirmed the things above but still don't get XP from your transaction, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below we will be happy to help you.
*Contact Us button only accessible when you open this page on your phone/tablet.