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Secure Transaction with GoPay

Secure Transaction with GoPay
GoPay / 15 Jan 2021

GoPay does make everything easier! From grocery shopping, eat-out, to transfer your balance to friends or banks! GoPay is also secured, because it is equipped with guidelines, latest technological innovation, money back guarantee, and international standard accreditation.

Safety Guide for Users

We believe that knowledge is the most important key. Therefore, GoPay always tries to provide guidance regarding maintaining account safety and security. One of them is to always be aware of fraud whenever making transactions and report suspicious activities. Click the image below to identify and avoid the ones that happen the most, so you will always be aware.

Another important thing is to maintain the confidentiality of OTP (One Time Password) code sent by Gojek via SMS. Gojek and GoPay will never ask for your OTP code for any reason. To find out more about why you always have to keep your OTP code secret, click the image below!

Always remember to implement these important JAGA steps every time to make sure your transaction is secured!

  • Be more careful when making transactions with GoPay
  • Keep personal data safe, don’t share OTP codes
  • Use PIN, and
  • Report suspicious activity through e-mail or official help page.

Latest Technology for Security

GoPay is always committed to improving the security features of its service, so you will be more comfortable every time you’re using GoPay for transactions. Two of the latest features are fingerprint and face verification to validate your transactions other than the PIN. This biometric or physiological characteristic identifying feature also makes the payment process much more practical! Click the image below to read more about this fingerprint and face verification feature.

Gojek also makes account and device limitations, so you can be more vigilant when your account suddenly logs out. In addition, this will also make your GoPay transaction even safer! Click the image below to find out more about the limitations of one account on one device, as well as steps if your account is suddenly logged out from the apps.

Money Back Guarantee

Lost your GoPay and/or PayLater balance due to out-of-control account abuse? Don’t worry, GoPay Money Back Guarantee program is ready to help you!

You’re able to claim a lost balance up to 60 days from the incident. Any lost balance will be returned 100% according to the initial nominal. This program only applies to users who have upgraded their account to GoPay Plus, so make sure you do so! Click the image below to read about the claim process for Money Back Guarantee program.

If you have reported balance loss via Help page, you can check the claim progress via My Tickets on the main page of your apps. Want to know the easy way to report via Help Page directly from your apps? Just click the image below!

International Standard Security Accreditation

GoPay achieves ISO 27001:2013 accreditation, the international standard in the application of Security Management Systems (ISMS), published by the International Organization for Standardization (ISO). This accreditation is showing GoPay’s commitment to keep users’ information security. Click the image below to find out more!

You can also check these articles to read more about safety guidelines:



Safety Guideline

  1. Protect your GoPay Account! Know These Scam Methods
  2. Online Transaction Safety Tips with GoPay & BCA
  3. Beware of Scammers Who Claim to be Gojek

Latest Feature Innovations

  1. Gojek Account Limitation, 1 Account for 1 Device
  2. Protect your Gojek Account by Not Sharing OTP Codes
  3. Profile Changes Notifications
  4. Setup PIN to Protect Your Gojek Account
  5. Safe Transaction with Fingerprint & Face ID Features

Trusted Services

  1. How to Use GoPay Help Page
  2. Money Back Guarantee Program
  3. GoPay ISO 27001:2013 Accreditation

Account Information

  1. How to Upgrade to GoPay Plus
  2. GoPay Dormant Account Information

If you have any questions or require further information, don’t hesitate to reach out to customerservice@gojek.com!