Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will help you to pay the driver.
There is a possibility that we will deduct your GoPay based on the fee on your order. So, please make sure your balance is sufficient for the deduction.
*Contact Us button only accessible when you open this page on your phone/tablet